Decline Codes

The list of decline codes is consistent across our API

CodeDecline CategoryShort Display Decline ReasonDisplay Decline ReasonResolution
12001ValidationAccess deniedYou don't have permission to access this feature. Please contact support if you believe this is an error.Contact support
12002ValidationToo many attemptsYou've exceeded the number of allowed attempts. Please wait 15 minutes before trying again.
12003ValidationInvalid information providedSome of the information entered is incorrect. Please review your details and try again.
12004ValidationMissing informationSome required information is missing. Please complete all required fields and try again.
12005ValidationAddress verification errorThe address on your account couldn't be verified. Please verify that it is correct or contact support for assistance.Contact support
12006ValidationAddress not foundWe couldn't locate the address you selected. Please verify the address is correct and try again.Contact support
12007ValidationName verification errorThe first name on your account couldn't be verified. Please verify that it is correct or contact support for assistance.Contact support
12008ValidationName verification errorThe last name on your account couldn't be verified. Please verify that it is correct or contact support for assistance.Contact support
12009ValidationBirthdate verification errorYour date of birth couldn't be verified. Please verify that it is correct or contact support for assistance.Contact support
12010ValidationEmail verification errorYour email couldn't be verified. Please verify that it is correct or contact support for assistance.Contact support
12011ValidationPhone number verification errorYour phone number couldn't be verified. Please verify that it is correct or contact support for assistance.Contact support
12012ValidationBilling address missingPlease add a billing address to your payment method and try again.
12013AccountVerification errorWe couldn't verify your information to create your card. Please provide your SSN or contact support for assistance.Complete verification
12014InternalInternal errorA server error prevented us from completing this transaction. Please try again shortly.
12015InternalTransaction failedWe couldn't complete this transaction. Please try again later. Any pending charge will automatically be removed within 2-7 business days.
12016AccountBalance unavailableWe couldn't load your balance information. Please try again or contact support if the problem continues.Contact support
12017AccountSettings unavailableWe couldn't load your cash balance settings. Please try again or contact support if the issue persists.Contact support
20001AcquiringBank relinking requiredWe couldn't verify your bank account details. Please relink your bank account.Relink bank
20002AcquiringInvalid billing addressThe billing address doesn't match your bank records. Please update the billing address.Update billing address
20003AcquiringBank relink requiredYour linked bank account is no longer active. Please relink your bank account.Relink bank
20004AcquiringUnavailable funding sourceThe selected funding source isn't available for this transaction. Please select a different funding source.Change funding source
20005AcquiringUnavailable funding sourceThe selected funding source does not have enough spend power for this transaction. Please select a different funding source.Change funding source
20006AcquiringBackup funding source requiredTo reattempt this transaction and continue using {Funding source} in the future, add a backup funding source.Change funding source
20007AcquiringBackup funding source not availableYour selected backup funding source isn't available for this transaction. Please select a different funding source or switch your backup.Change funding source
20008AcquiringBackup funding source expiredYour selected backup funding source has expired. Please select a different funding source or update your backup.Change funding source
20009AcquiringUnavailable funding sourceThe selected funding source isn't available for this transaction. Please select a different funding source.Change funding source
20101AcquiringPayment processing errorThis transaction couldn’t be completed due to a temporary processing error. Please try again later.
20102AcquiringDuplicate TransactionThis appears to be a duplicate transaction and was blocked. No action is needed if the original transaction succeeded.
20103AcquiringConnection errorThis transaction couldn’t be completed due to a temporary connection issue. Please check your connection and try again.
20104AcquiringConnection errorThis transaction couldn’t be completed due to a temporary connection issue. Please check your connection and try again.
20105AcquiringConnection errorThis transaction couldn’t be completed due to a temporary connection issue. Please check your connection and try again.
20106AcquiringConnection errorThis transaction couldn’t be completed due to a temporary connection issue. Please check your connection and try again.
20107AcquiringConnection errorThis transaction couldn’t be completed due to a temporary connection issue. Please check your connection and try again.
20108AcquiringConnection errorThis transaction couldn’t be completed due to a temporary connection issue. Please check your connection and try again.
20109AcquiringConnection errorThis transaction couldn’t be completed due to a temporary connection issue. Please check your connection and try again.
20201AcquiringIncorrect CVVThe CVV entered doesn’t match the card. Please check the CVV on your card and try again.
20202AcquiringIncorrect billing addressThe billing address doesn't match your bank records. Please update the billing address.Update billing address
20203AcquiringInsufficient fundsThere aren't enough funds available on this card. Please add funds to continue.
20204AcquiringDeclined by your bankYour bank blocked this transaction for security reasons. Please confirm the transaction with your bank and try again.
20205AcquiringDeclined by your bankYour bank blocked this transaction for security reasons. Please confirm the transaction with your bank and try again.
20206AcquiringInvalid card numberThe card number entered is incorrect. Please check the card number and try again.
20207AcquiringDeclined by your bankYour bank blocked this transaction for security reasons. Please confirm the transaction with your bank and try again.
20208AcquiringDeclined by your bankYour bank blocked this transaction for security reasons. Please confirm the transaction with your bank and try again.
20209AcquiringDeclined by your bankYour bank blocked this transaction for security reasons. Please confirm the transaction with your bank and try again.
20210AcquiringDeclined by your bankYour bank blocked this transaction for security reasons. Please confirm the transaction with your bank and try again.
20211AcquiringDeclined by your bankYour bank blocked this transaction for security reasons. Please confirm the transaction with your bank and try again.
20212AcquiringDeclined by your bankYour bank blocked this transaction for security reasons. Please confirm the transaction with your bank and try again.
20213AcquiringDeclined by your bankYour bank blocked this transaction for security reasons. Please confirm the transaction with your bank and try again.
20214AcquiringDeclined by your bankYour bank blocked this transaction for security reasons. Please confirm the transaction with your bank and try again.
20215AcquiringDeclined by your bankYour bank blocked this transaction for security reasons. Please confirm the transaction with your bank and try again.
20216AcquiringDeclined by your bankYour bank blocked this transaction for security reasons. Please confirm the transaction with your bank and try again.
20217AcquiringDeclined by your bankYour bank blocked this transaction for security reasons. Please confirm the transaction with your bank and try again.
20218AcquiringExpired cardThis card has expired and can't be used. Please select a different funding source.Change funding source
20219AcquiringIssuer bank system errorThis transaction couldn't be completed due to a temporary system issue on your bank's side. Please select a different funding source or try again later.Change funding source
20220AcquiringUnsupported transaction typeThis transaction type isn't supported for this card. Please select a different funding source.Change funding source
20221AcquiringDeclined by your bankYour bank blocked this transaction for security reasons. Please confirm the transaction with your bank and try again.
20222AcquiringSystem unavailableThe bank network is temporarily unavailable. Please try again later.
20223AcquiringDeclined by your bankYour bank blocked this transaction for security reasons. Please confirm the transaction with your bank and try again.
20224AcquiringCard details issueThere's an issue with the card details or status. Please update your card detailsUpdate card details
20301AcquiringIncorrect addressThe address doesn't match the merchant records. Please update your address.Update address
20302AcquiringInvalid card numberThe card number entered is incorrect. Please check the card number and try again.
20303AcquiringTemporary system issueThis transaction couldn’t be completed due to a temporary issue on our side. Please try again later.
20304AcquiringTemporary system issueThis transaction couldn’t be completed due to a temporary issue on our side. Please try again later.
20305AcquiringTemporary system issueThis transaction couldn’t be completed due to a temporary issue on our side. Please try again later.
20306AcquiringTemporary system issueThis transaction couldn’t be completed due to a temporary issue on our side. Please try again later.
20307AcquiringTemporary system issueThis transaction couldn’t be completed due to a temporary issue on our side. Please try again later.
20308AcquiringTemporary system issueThis transaction couldn’t be completed due to a temporary issue on our side. Please try again later.
20309AcquiringIncorrect billing addressThe billing address doesn't match your bank records. Please update the billing address.Update billing address
20310AcquiringTransaction details invalidSome details about your card or transaction are missing or incorrect. Please review and try again.
20311AcquiringInvalid card numberThe card number entered is incorrect. Check the card number and try again.
20312AcquiringTemporary system issueThis transaction couldn’t be completed due to a temporary issue on our side. Please try again later.
20401AcquiringUnavailable categoryThis card can’t be used for this category right now. Please choose a different category or card.
20402AcquiringUnavailable categoryThis card can’t be used for this category right now. Please choose a different category or card.
20403AcquiringCard temporarily not supportedThis card type isn't supported at the moment. Please select a different funding source.Change funding source
20404AcquiringCard not authorizedThis card isn't authorized for use on your account. Please contact support to enable this card.Contact support
20501AcquiringInsufficient fundsThere aren't enough funds available on this card. Please add funds or change funding source to continue.Add money
20601AcquiringConnection errorThis transaction couldn’t be completed due to a temporary connection issue. Please check your connection and try again.
20602AcquiringDeclined by your bankYour bank blocked this transaction for security reasons. Please confirm the transaction with your bank and try again.
20701AcquiringConnection errorThis transaction couldn’t be completed due to a temporary connection issue. Please check your connection and try again.
20702AcquiringDeclined by your bankYour bank blocked this transaction for security reasons. Please confirm the transaction with your bank and try again.
20801AcquiringConnection errorThis transaction couldn’t be completed due to a temporary connection issue. Please check your connection and try again.
20802AcquiringDeclined by your bankThis transaction couldn’t be completed due to a temporary connection issue. Please check your connection and try again.
20803AcquiringInsufficient PayPal balanceYour bank blocked this transaction for security reasons. Please confirm the transaction with your bank and try again.Change funding source
20804AcquiringPaypal account unlinkedYour PayPal account is no longer linked. Please relink your PayPal account.There aren't enough funds in your PayPal balance. Please select a different funding source.Relink PayPal account
20805AcquiringPaypal account closedYour PayPal account can't be used for payments. Please select a different funding source.Change funding source
20806AcquiringDeclined by bankYour bank blocked this transaction for security reasons. Please confirm the transaction with your bank and try again.
29999AcquiringUnknown reasonThis transaction was declined for an unknown reason. Please contact support for assistance.Contact support
49999Gift CardUnknown reasonThis transaction was declined for an unknown reason. Please contact support for assistance.Contact support
40102Gift CardMerchant unavailableThis merchant is no longer available for purchases. Please choose a different merchant.Choose merchant
40101Gift CardMerchant unavailableThe merchant is temporarily unavailable. Please choose a different merchant or try again later.Choose merchant
40103Gift CardLimit exceededThis transaction exceeds one of your limits. Would you like to update the card limit?Update card limit
40205Gift CardMerchant connection errorThis transaction couldn't be completed due to a temporary connection issue with the merchant. Please choose a different merchant or try again later.
40207Gift CardMerchant connection errorThis transaction couldn't be completed due to a temporary connection issue with the merchant. Please choose a different merchant or try again later.
40202Gift CardMerchant connection errorThis transaction couldn't be completed due to a temporary connection issue with the merchant. Please choose a different merchant or try again later.
40203Gift CardMerchant connection errorThis transaction couldn't be completed due to a temporary connection issue with the merchant. Please choose a different merchant or try again later.
40204Gift CardMerchant connection errorThis transaction couldn't be completed due to a temporary connection issue with the merchant. Please choose a different merchant or try again later.
40201Gift CardVendor insufficient fundsThis purchase couldn’t be completed at this time. Please try again later.
40206Gift CardUnavailable amountThere's insufficient stock available from the merchant for this transaction. Please select a different amount or try again later.Contact support
40208Gift CardMerchant connection errorThis transaction couldn't be completed due to a temporary connection issue with the merchant. Please choose a different merchant or try again later.
40209Gift CardUnknown reasonThis transaction was declined for an unknown reason. Please contact support for assistance.Contact support
40210Gift CardMerchant connection errorThis transaction couldn't be completed due to a temporary connection issue with the merchant. Please choose a different merchant or try again later.
69999PayoutsUnknown reasonThis transaction was declined for an unknown reason. Would you like to contact support?Contact support
60210PayoutsUnknown reasonThis transaction was declined for an unknown reason. Would you like to contact support?Contact support
60203PayoutsInsufficient fundsThere aren’t enough funds available on this card. Would you like to add funds?Add money
60201PayoutsUnknown reasonThis transaction was declined for an unknown reason. Would you like to contact support?Contact support
60205PayoutsUnknown reasonThis transaction was declined for an unknown reason. Would you like to contact support?Contact support
60208PayoutsUnknown reasonThis transaction was declined for an unknown reason. Would you like to contact support?Contact support
60209PayoutsUnknown reasonThis transaction was declined for an unknown reason. Would you like to contact support?Contact support
60202PayoutsUnknown reasonThis transaction was declined for an unknown reason. Would you like to contact support?Contact support
60204PayoutsUnknown reasonThis transaction was declined for an unknown reason. Would you like to contact support?Contact support
60207PayoutsUnknown reasonThis transaction was declined for an unknown reason. Would you like to contact support?Contact support
60206PayoutsUnknown reasonThis transaction was declined for an unknown reason. Would you like to contact support?Contact support
60103PayoutsInsufficient fundsThere aren’t enough funds available on this card. Would you like to add funds?Add money
60102PayoutsUnknown reasonThis transaction was declined for an unknown reason. Would you like to contact support?Contact support
60101PayoutsUnknown reasonThis transaction was declined for an unknown reason. Would you like to contact support?Contact support
39999RewardsUnknown reasonThis transaction was declined for an unknown reason. Please contact support for assistance.Contact support
30101RewardsNo voucher availableThere’s no active boost available on your account.Add voucher
19999Risk & Verification ControlsTransaction errorSomething went wrong with this transaction. Please try again or contact support.Contact support
10402Risk & Verification ControlsAccount pausedYour account is under review and temporarily restricted from payments. Please wait while the review is completed and try again.Contact support
10401Risk & Verification ControlsAccount under reviewYour account is under review and temporarily restricted from payments. Please wait while the review is completed and try again.
10204Risk & Verification ControlsAccount pausedYour account is paused and can't be used for payments. Contact support to restore access.Contact support
10203Risk & Verification ControlsAccount under reviewYour account is under review and temporarily restricted from payments. Please wait while the review is completed and try again.
10201Risk & Verification ControlsVerification requiredVerification is required before this transaction can be completed. Please complete verification to proceed.Complete verification
10202Risk & Verification ControlsAccount under reviewYour account is under review and temporarily restricted from payments. Please wait while the review is completed and try again.
10901Risk & Verification ControlsFeature access restrictedYou do not have access to this feature on your account. Please contact support for assistance.Contact support
10302Risk & Verification ControlsVerification requiredVerification is required before this transaction can be completed. Please complete verification to proceed.Complete verification
10301Risk & Verification ControlsVerification requiredVerification is required before this transaction can be completed. Please complete verification to proceed.Complete verification
10502Risk & Verification ControlsVerification requiredVerification is required before this transaction can be completed. Please complete verification to proceed.Complete verification
10503Risk & Verification ControlsAccount under reviewYour account is under review and temporarily restricted from payments. Please wait while the review is completed and try again.
10501Risk & Verification ControlsUnusual activityUnusual activity was detected on your account. Please confirm your activity to remove the restriction and try again.
10103Risk & Verification ControlsAccount pausedYour account is paused and can't be used for payments. Contact support to restore access.Contact support
10104Risk & Verification ControlsOpen/unpaid balanceThere's an unpaid balance on your account. Please pay the outstanding balance to continue.Pay balance
10101Risk & Verification ControlsVerification requiredVerification is required before this transaction can be completed. Please complete verification to proceed.Complete verification
10102Risk & Verification ControlsAccount under reviewYour account is under review and temporarily restricted from payments. Please wait while the review is completed and try again.
10306Risk & Verification ControlsAccount pausedYour account is paused and is restricted from payments. Please wait while the review is completed and try again.Contact support
10305Risk & Verification ControlsAccount pausedYour account is paused and is restricted from payments. Please wait while the review is completed and try again.Contact support
10303Risk & Verification ControlsVerification requiredVerification is required before this transaction can be completed. Please complete verification to proceed.Complete verification
10304Risk & Verification ControlsAccount under reviewYour account is under review and temporarily restricted from payments. Please wait while the review is completed and try again.
10804Risk & Verification ControlsSpend power too lowThe amount exceeds your account's daily limit. Please try again later.
10705Risk & Verification ControlsSpend power too lowThe amount exceeds your account's daily limit. Please try again later.
10806Risk & Verification ControlsSpend power too lowThe amount exceeds your account's monthly limit. Please try again later.
10707Risk & Verification ControlsSpend power too lowThe amount exceeds your account's monthly limit. Please try again later.
10805Risk & Verification ControlsSpend power too lowThe amount exceeds your account's weekly limit. Please try again later.
10706Risk & Verification ControlsSpend power too lowThe amount exceeds your account's weekly limit. Please try again later.
10801Risk & Verification ControlsMerchant limit reachedThe amount exceeds this merchant's daily limit. Please try another merchant or try again later.
10702Risk & Verification ControlsMerchant limit reachedThe amount exceeds this merchant's daily limit. Please try another merchant or try again later.
10803Risk & Verification ControlsMerchant limit reachedThe amount exceeds your available spend power. Please select a different funding source.
10704Risk & Verification ControlsMerchant limit reachedThe amount exceeds this merchant's monthly limit. Please try another merchant or try again later.
10802Risk & Verification ControlsMerchant limit reachedThe amount exceeds this merchant's weekly limit. Please try another merchant or try again later.
10703Risk & Verification ControlsMerchant limit reachedThe amount exceeds this merchant's weekly limit. Please try another merchant or try again later.
10701Risk & Verification ControlsSpend power too lowThe amount exceeds your available spend power. Please complete verification to proceed.Get verified
10601Risk & Verification ControlsPayment method not allowedThis payment method can't be used for this transaction. Please select a different funding source.Change funding source
10602Risk & Verification ControlsSpend power too lowThe amount exceeds your available spend power. Please select a different funding source.Change funding source
11001Risk & Verification ControlsFeature access restrictedYou do not have access to this feature on your account. Please contact support for assistance.Contact support
10001Risk & Verification ControlsIncorrect PINThe PIN entered doesn’t match the PIN set for this card.
Please double-check your PIN and try again.
50601Virtual CardVerification requiredVerification is required before this transaction can be completed.\nWould you like to complete verification?Complete verification
50602Virtual CardAccount restrictedYour account has restrictions that prevent this transaction. Would you like to contact support for more information?Contact support
50301Virtual CardIncorrect detailsSome of the card details entered are incorrect. Would you like to update the card details?Update card details
50305Virtual CardIncorrect detailsSome of the card details entered are incorrect. Would you like to update the card details?Update card details
50306Virtual CardIncorrect detailsSome of the card details entered are incorrect. Would you like to update the card details?Update card details
50302Virtual CardIncorrect detailsSome of the card details entered are incorrect. Would you like to update the card details?Update card details
50304Virtual CardIncorrect detailsSome of the card details entered are incorrect. Would you like to update the card details?Update card details
50303Virtual CardIncorrect detailsSome of the card details entered are incorrect. Would you like to update the card details?Update card details
50401Virtual CardInsufficient program fundsThere aren’t enough funds available in the program balance. Please try again later.
50502Virtual CardSystem errorThis transaction couldn’t be completed due to a temporary system issue. Please try again later.
50124Virtual CardBlocked transactionThis transaction was blocked due to a restriction on this card. Would you like to contact support for more information?Contact support
50125Virtual CardBlocked transactionThis transaction was blocked due to a restriction on this card. Would you like to contact support for more information?Contact support
50126Virtual CardBlocked transactionThis transaction was blocked due to a restriction on this card. Would you like to contact support for more information?Contact support
50122Virtual CardCard lockedThis card is locked and can’t be used for payments. Would you like to contact support to unlock the card?Contact support
50121Virtual CardCard lockedThis card is locked and can’t be used for payments. Would you like to contact support to unlock the card?Contact support
50131Virtual CardAdmin locked cardThis card was locked by an administrator. Please contact your account admin to unlock the card.
50123Virtual CardLocked to another merchantThis card is locked for use with a different merchant and can’t be used here. Would you like to lock your card to a different merchant?Change merchant
50117Virtual CardCard limit exceededThis transaction would exceed your card’s lifetime limit. Would you like to update your card limit?Update card limit
50116Virtual CardCard limit exceededThis transaction would exceed your card’s lifetime limit. Would you like to update your card limit?Update card limit
50120Virtual CardCard limit exceededThis transaction would exceed your card’s lifetime limit. Would you like to update your card limit?Update card limit
50113Virtual CardCard limit exceededThis transaction would exceed your card’s lifetime limit. Would you like to update your card limit?Update card limit
50118Virtual CardCard limit exceededThis transaction would exceed your card’s lifetime limit. Would you like to update your card limit?Update card limit
50115Virtual CardCard limit exceededThis transaction would exceed your card’s lifetime limit. Would you like to update your card limit?Update card limit
50119Virtual CardCard limit exceededThis transaction would exceed your card’s lifetime limit. Would you like to update your card limit?Update card limit
50114Virtual CardCard limit exceededThis transaction would exceed your card’s lifetime limit. Would you like to update your card limit?Update card limit
50130Virtual CardSpend limit exceededThis transaction would exceed the merchant limit on this card. Please try again later
50127Virtual CardSpend limit exceededThis transaction would exceed the merchant limit on this card. Please try again later
50129Virtual CardSpend limit exceededThis transaction would exceed the merchant limit on this card. Please try again later
50132Virtual CardTransaction limit exceededThis transaction exceeds the allowed amount for this card. Would you like to update your card limits?Update card limit
50133Virtual CardVendor limit exceededThis transaction exceeds the vendor’s allowed limits. Please try again later
50128Virtual CardSpend limit exceededThis transaction would exceed the merchant limit on this card. Please try again later
50112Virtual CardCard limit exceededThis transaction would exceed your card’s lifetime limit. Would you like to update your card limit?Update card limit
50109Virtual CardCard limit exceededThis transaction would exceed your card’s lifetime limit. Would you like to update your card limit?Update card limit
50110Virtual CardCard limit exceededThis transaction would exceed your card’s lifetime limit. Would you like to update your card limit?Update card limit
50107Virtual CardCard limit exceededThis transaction would exceed your card’s lifetime limit. Would you like to update your card limit?Update card limit
50111Virtual CardCard limit exceededThis transaction would exceed your card’s lifetime limit. Would you like to update your card limit?Update card limit
50108Virtual CardCard limit exceededThis transaction would exceed your card’s lifetime limit. Would you like to update your card limit?Update card limit
50103Virtual CardCard limit exceededThis transaction would exceed your card’s lifetime limit. Would you like to update your card limit?Update card limit
50136Virtual CardCard limit exceededThis transaction would exceed your card’s lifetime limit. Would you like to update your card limit?Update card limit
50106Virtual CardCard limit exceededThis transaction would exceed your card’s lifetime limit. Would you like to update your card limit?Update card limit
50139Virtual CardCard limit exceededThis transaction would exceed your card’s lifetime limit. Would you like to update your card limit?Update card limit
50101Virtual CardCard limit exceededThis transaction would exceed your card’s lifetime limit. Would you like to update your card limit?Update card limit
50134Virtual CardCard limit exceededThis transaction would exceed your card’s lifetime limit. Would you like to update your card limit?Update card limit
50102Virtual CardCard limit exceededThis transaction would exceed your card’s lifetime limit. Would you like to update your card limit?Update card limit
50104Virtual CardCard limit exceededThis transaction would exceed your card’s lifetime limit. Would you like to update your card limit?Update card limit
50135Virtual CardCard limit exceededThis transaction would exceed your card’s lifetime limit. Would you like to update your card limit?Update card limit
50137Virtual CardCard limit exceededThis transaction would exceed your card’s lifetime limit. Would you like to update your card limit?Update card limit
50105Virtual CardCard limit exceededThis transaction would exceed your card’s lifetime limit. Would you like to update your card limit?Update card limit
50138Virtual CardCard limit exceededThis transaction would exceed your card’s lifetime limit. Would you like to update your card limit?Update card limit
59999Virtual CardUnknown reasonThis transaction was declined for an unknown reason. Would you like to contact support?Contact support
50501Virtual CardSystem errorThis transaction couldn’t be completed due to a temporary system issue. Please try again later.
50206Virtual CardBank account unlinkedYour bank account is no longer linked. Would you like to relink your bank account?Relink bank
50205Virtual CardBank account unresponsiveYour bank didn’t respond while processing the payment. Would you like to change your funding source?Change funding source
50203Virtual CardInsufficient fundsThere aren’t enough funds available on this card. Would you like to add funds?Add money
50204Virtual CardInsufficient fundsThere aren’t enough funds available on this card. Would you like to add funds?Add money
50201Virtual CardInsufficient fundsThere aren’t enough funds available on this card. Would you like to add funds?Add money
50202Virtual CardInsufficient fundsThere aren’t enough funds available on this card. Would you like to add funds?Add money
50603Virtual CardUnable to processWe can't complete this transaction right now due to your account status. Our support team can help you resolve this quickly.
50140Virtual CardCard already activeThis user already has an active card on this account. You'll need to deactivate their existing card before issuing a new one.
50141Virtual CardCard profile not foundWe couldn't locate the card profile needed to complete this request. Please contact support for assistance.Contact support
50604Virtual CardAccount holder does not have an open applicationAccount holder does not have an open application.Contact support
50605Virtual CardVerification in progressYour application is still being reviewed. We'll notify you once it's approved and you can start using your card.
50142Virtual CardProduct not foundWe're missing some account setup details. Please contact support to resolve this issue.Contact support
50143Virtual CardCard profile pending approvalThis card profile hasn't been approved yet. Please wait for approval or contact support for more information.Contact support
50144Virtual CardCard product not foundWe couldn't locate the card product needed for this transaciton. Please contact support for assistance.Contact support
50145Virtual CardCard product unavailableThis card product is either not found or no longer active. Please contact support to explore available card options.Contact support
50146Virtual CardCard already existsA card has already been created for this transaction.
50147Virtual CardDuplicate card detectedA card with these details already exists in your account. Contact support if you need help managing your cards.Contact support
50148Virtual CardCard type not supportedOnly Visa or Mastercard cards are accepted. Please use a different card to complete this transaction.
50149Virtual CardNot available in your countryThis product isn't currently available in your country. Please contact support to learn about available options in your region.Contact support
50150Virtual CardUnable to create cardNew cards can't be issued for this product right now. Contact support to explore your options.Contact support
50307Virtual CardAddress missingWe need a recipient address to create this card. Please add a shipping address and try again.
50308Virtual CardMissing recipient detailsWe need the recipient's full name and shipping address to create this card. Please add these details and try again.
50151Virtual CardCardholder account closedWe can't create a card for a closed account. Please contact support if you believe this is an error.Contact support
50309Virtual CardVerification code errorWe couldn't generate the security code for your card. Please try again or contact support if the problem continues.Contact support
50152Virtual CardUnable to create cardWe couldn't complete the security setup for your card. Please try again in a few moments or contact support for help.Contact support
50153Virtual CardInvalid BIN prefixOnly the approved BIN prefix is allowed for this operation. Please verify your card configuration.Complete verification
50154Virtual CardInactive accountThis account isn't currently active. Contact support to reactivate your account and resume card use.Contact support
50606Virtual CardVerification requiredWe need to verify your identity before you can use your card. Please complete the verification process or contact support for help.Complete verification
50155Virtual CardConversion not availablePhysical cards can't be converted to virtual cards when reissuing. Please request a new virtual card separately if needed.
50156Virtual CardCard can't be reissuedYou can only reissue your latest active or suspended card. Please try again with the correct card.
50157Virtual CardCard can't be reissuedThis card can't be reissued due to its current status. Contact support to discuss replacement options.Contact support
50158Virtual CardCan't activate this cardOnly unactivated or suspended cards can be activated. This card is in a different status. Contact support for assistance.Contact support
50310Virtual CardCard expiredYour card is no longer valid. Contact support or create a new card.Contact support
50159Virtual CardCard must be activeThis action requires an active card. Please try again or contact support for help.Contact support
50160Virtual CardVerification errorWe couldn't verify your information to create your card. Please contact support for assistance.Contact support
50607Virtual CardVerification in progressYour application for this product is still being reviewed.Contact support
50608Virtual CardApplication declinedYour card application for this card program wasn't approved.Contact support
50311Virtual CardU.S. address requiredThis offer is only available to customers with a U.S. address. Please contact support if you believe this is an error.Contact support
50161Virtual CardVirtual card update failedWe couldn't update your virtual card settings. Please try again or contact support if the problem continues.Contact support
50162Virtual CardVirtual card setup issueWe couldn't access or create your virtual card settings. Please try again or contact support if the problem continues.Contact support
50163Virtual CardAgreement not foundWe couldn't locate your approved virtual card agreement. Please contact support for assistance.Contact support
50164Virtual CardInvalid spend limitPlease enter a lower spend limit for this virtual card and try again.
50165Virtual CardUnable to create authorized userThere was a problem creating an authorized user for this virtual card. Please try again or contact support if the issue continues.Contact support