API and Platform Status

Fluz provides transparency on the operational status of the platform and GraphQL using the Fluz Status Page. You can subscribe to updates on the page and will be notified of any downtime.

When an incident impacts the platform and GraphQL API, the Fluz team immediately begins investigating, assessing the impact, and communicating via the status page.

Refer to the following details of each phase and the activities that occur in each phase:

PHASE	ACTIVITIES
Incident identification	When an incident has been identified, Fluz will create an incident in the incident tracking system and begin the investigation.
Investigation and communication	The Fluz Incident Commander and incident response team work to investigate the issue, determine the scope, and identify a resolution. Based on the scope and severity, the Fluz status page is updated with partial or full outages.
Resolution and communication	Once the resolution is identified and tested, the fix is deployed to production. The Fluz team will then communicate update(s) to you through the Fluz status page.
Post mortem	After the incident management process has occurred, the Fluz incident response team walks through what happened, the resolution, and lessons learned for future improvements.